11okbaji Terms & Conditions — Your Rights & Responsibilities in Full

By using the 11okbaji website and its services, you are considered to have fully read, understood, and accepted these Terms & Conditions. These terms constitute a legally binding agreement between 11okbaji and its members.

11okbaji is an online betting and gaming platform operating under an international gaming license. We offer services tailored specifically for players in Bangladesh, while prioritizing full compliance with all applicable international laws and regulations.

These terms and conditions have been written in Bengali for the convenience of Bangladeshi users. In the event of any linguistic ambiguity, the English version shall be considered the authoritative reference. For any questions, please contact our Bengali support team.

To open an account on 11okbaji, you must meet the following eligibility requirements:

• You must be 18 years of age or older.
• You must register using your real name and accurate, valid information.
• No individual or household may hold more than one account.
• Operating multiple accounts on the same device, IP address, or payment method is prohibited.
• The email address and phone number provided at registration must be your own.

After registration, 11okbaji may request the following documents for identity verification at any time:

• National ID (NID) or passport copy
• Proof of current address (utility bill or bank statement)
• Proof of payment method ownership

Keeping your account password confidential is your responsibility. You are accountable for all activity carried out under your account. If you suspect your account has been hacked or accessed without authorization, notify our support team immediately.

11okbaji supports the most widely used mobile payment methods in Bangladesh. The following rules apply to deposits:

All deposits must be made from a payment account registered in your own name. Deposits from third-party accounts are not accepted and may result in the transaction being cancelled and subjected to investigation.

If your account balance hasn't been updated after a completed deposit, please contact our support team with a screenshot of the transaction. Most issues are resolved within 30 minutes.

Withdrawing your winnings from 11okbaji is a simple and transparent process. The following rules apply to all withdrawals:

• Minimum withdrawal amount: ৳ 500
• Maximum Daily Withdrawal: ৳ 2,00,000
• Processing time: Typically 1–3 hours (up to 12 hours at night)
• Withdrawal fee: No fees

KYC (Know Your Customer) verification is mandatory before your first withdrawal. You will need to provide a copy of your National ID and your payment account details. This verification process is typically completed within 24 hours.

11okbaji reserves the right to cancel any withdrawal request if there is reasonable suspicion of fraud, money laundering, or a breach of our terms. Additional information may be requested for investigation purposes.

11okbaji regularly offers a variety of bonuses and promotions. Each bonus has its own specific terms, but the following general rules apply to all bonuses:

• Each bonus comes with specific wagering requirements (typically 10–30x the bonus amount).
• Wagering requirements must be met within a specified period after claiming a bonus.
• If wagering is not completed within the specified timeframe, the bonus will be automatically forfeited.
• Multiple bonuses cannot be used simultaneously.
• Bonuses are intended for personal entertainment only. Using them for professional betting or arbitrage is strictly prohibited.

The welcome bonus is available to new members only and can be claimed once on the first deposit. Attempting to claim the welcome bonus multiple times through multiple accounts will be treated as fraud.

11okbaji reserves the right to cancel any promotion or modify its terms. However, the terms of a bonus already claimed will not be changed midway.

The following rules apply to all players when placing bets on 11okbaji:

• Once confirmed, a bet cannot be changed or cancelled.
• If a game is interrupted or left incomplete due to a technical issue, the bet will be voided and the amount refunded.
• In Sports Betting, bets placed before odds change will remain valid at the confirmed odds.
• In live betting, if a decision has already been made due to network delay, the affected bet may be voided.
• In the event of a dispute over a game result, the game provider's logs will be considered final.

The RTP (Return to Player) percentage for slots and casino games is set by the game provider. 11okbaji does not alter these rates. The RNG (Random Number Generator) for all games is regularly audited by independent third parties.

The following activities are strictly prohibited on 11okbaji and will result in permanent account closure and balance forfeiture:

• Multiple Accounts: Operating multiple accounts on behalf of the same individual.
• Bonus Abuse: Intentionally placing low-risk bets to meet bonus wagering requirements (bonus hunting/hedging).
• Fraud: Initiating chargebacks, using stolen payment accounts, or conducting transactions under a false identity.
• Software Abuse: Playing games using bots, scripts, or automation tools.
• Collusion: Attempting to manipulate game outcomes by colluding with other players.
• Money Laundering: Using 11okbaji to legitimize illegally obtained funds.

At 11okbaji, we believe gaming should be fun — not a source of problems. Responsible gaming is a core commitment for us, and we offer the following tools to support it:

• Deposit Limit: Set daily, weekly, or monthly limits.
• Session Limit: Set an automatic logout after a defined period of time.
• Self-Exclusion: Temporarily disable your account for a set period.
• Reality Check: You will receive regular reminders to keep track of your time spent.

If you feel that gaming is having a negative impact on your life, please reach out to our Responsible Gaming Visit the page or reach out to our support team — we're always ready to help.

11okbaji takes the privacy and security of your personal information extremely seriously. Our full privacy policy Here available. In summary:

• Your information will never be sold to third parties.
• All transactions and personal data are protected with SSL encryption.
• Your information will only be used to provide services and to meet legal obligations.
• You may request to update or delete your personal information at any time.

11okbaji may temporarily or permanently close an account under the following circumstances:

• For violation of the Terms & Conditions.
• If identity verification fails or false information has been provided.
• If there is suspicion of fraud or money laundering.
• Extended periods of inactivity (more than 12 months).
• Upon requesting self-exclusion.

To voluntarily close your account, please contact our support team. Any remaining balance (subject to valid wagering requirements) can be withdrawn before the account is closed.

Inactive accounts may be charged a monthly maintenance fee of ৳ 100 after 12 months. If the balance reaches zero, the account will be closed automatically.

11okbaji is not liable for the following:

• If a game or bet is left incomplete due to an internet connection issue.
• If loss occurs due to a software error on the part of a third-party game provider.
• If loss occurs due to a security vulnerability in the user's own device or payment account.
• In the event of force majeure (natural disasters, government restrictions, cyberattacks, etc.).

11okbaji reserves the right to reclaim any winnings that were incorrectly credited due to a technical error. Affected users will be notified in advance in such cases.

For any dispute or complaint, we follow the resolution process outlined below:

1. Initial Contact: Please contact our support team via live chat or email first.
2. Investigation: Our team will investigate your complaint within 48 hours.
3. Decision: A fair and impartial decision will be communicated following the investigation.
4. Escalation: If you are not satisfied with the decision, you may escalate your complaint to the licensing authority.

Contact Us: support@11okbaji.com

Any disputes relating to these Terms & Conditions will be governed by international arbitration law. 11okbaji is committed to fair and transparent resolutions at all times.