11okbaji Privacy Policy — Your data is completely safe with us

As one of Bangladesh's most trusted online betting and gaming platforms, 11okbaji believes your privacy is a fundamental right. This Privacy Policy clearly explains how 11okbaji handles your personal information.

We understand that sharing personal information online is a sensitive matter — especially when financial transactions are involved. That's why, from day one, 11okbaji has placed data protection at the core of our business. Not just because regulations require it, but because your trust is something we take seriously.

This Privacy Policy applies to:

• For users of the 11okbaji website (https://11okbaji.com).
• For users of the 11okbaji mobile app.
• For both registered members and unregistered visitors.
• Accessing 11okbaji from any device.

For any questions or concerns, please contact our Data Protection team: support@11okbaji.com

11okbaji only collects information that is genuinely necessary to provide our services. Below is a detailed breakdown of what we collect:

We never store your full bank account details, card numbers, or CVV. All payment processing takes place through fully encrypted channels, and raw financial data is never retained on our servers.

11okbaji collects information through several methods. You should have a clear understanding of each one:

• Information You Provide Directly: Information you provide through registration forms, the KYC verification process, support chat, and payment forms.
• Automatically Collected Data: When you visit the site, device information, IP address, and browsing patterns are automatically collected via cookies and log files.
• From Third Parties: Limited data may be received from payment gateways, identity verification services, and fraud prevention providers.
• Gaming Activity: The games you've played, time spent, bet amounts, and outcomes are all logged automatically.

We never access your microphone, camera, or other device sensors without your explicit permission. During KYC verification, document photos are taken only with your consent.

11okbaji uses your information for the purposes listed below. The legal basis for each purpose is stated separately:

• Account Management: To create, verify, and manage your account. This is necessary for the fulfillment of our contract with you.
• Transaction Processing: To process deposits and withdrawals securely. Essential for financial security.
• Identity Verification (KYC): To prevent fraud and money laundering. Required under international legal obligations.
• Customer Support: To resolve your issues and provide support. Operated on the basis of legitimate interest.
• Security Assurance: To detect and prevent fraudulent activity. In pursuit of legitimate interests.
• Promotional Communications: To inform you about offers and bonuses (only with your consent). You can opt out at any time.
• Responsible Gaming: To identify potentially problematic gaming patterns and provide timely assistance.
• Legal Compliance: To comply with applicable laws and regulatory requirements, and to assist with legal proceedings.

11okbaji never sells your information to anyone — that's our core commitment. However, there are specific circumstances where limited data sharing is necessary:

• Payment Providers: Solely to process transactions with payment gateways such as bKash, Nagad, and Rocket.
• KYC Service Provider: With licensed third-party services for identity verification.
• Game Provider: Live Casino and slots game providers can access gameplay data, but not your personal information.
• Law Enforcement: To relevant authorities when required by court order or legal obligation.
• Regulatory Authority: To meet the requirements of licensing authorities and financial regulatory bodies.

In all of the above cases, data is shared only to the minimum extent necessary. We have Data Protection Agreements (DPA) in place with all our partners, binding them to strict obligations on how they may use your data.

11okbaji has adopted industry-leading technical and administrative measures to protect your data:

• 256-bit SSL/TLS Encryption: All communications between your browser and our servers are encrypted.
• Data encryption at rest: Sensitive data stored on our servers is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): An additional OTP verification option when logging into your account.
• Firewall & DDoS Protection: Our servers are protected by enterprise-grade firewalls.
• Regular Security Audits: Independent third parties conduct regular security audits of our systems.
• Staff Training: All staff receive regular training on data protection.
• Access Control: Only authorized personnel have access to data, and only to the extent necessary.

In the event of a data breach, we will notify affected users within 72 hours and report the incident to the relevant authorities. This is our legal obligation.

Cookies are small text files stored in your browser. 11okbaji uses the following types of cookies:

You can delete or block non-essential cookies at any time through your browser settings. However, disabling essential cookies may prevent certain core features of the site from working. Session cookies are required to keep you logged in to your account.

11okbaji recognizes and respects the following rights regarding your data. These rights are recognized under international data protection law (GDPR):

• Right to Know: You can request to know what data we hold about you and how it is being used.
• Right of Access: You can request a copy of all information we hold about you.
• Right to Rectification: You can request corrections to any information that is inaccurate or incomplete.
• Right to Erasure: You can request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can request that the use of your information be restricted in certain circumstances.
• Right to Portability: You have the right to receive your data in a machine-readable format.
• Right to Object: You can object to marketing communications or profiling.
• Right to Withdraw Consent: You may withdraw consent at any time for data processed on the basis of consent.

To exercise these rights support@11okbaji.comto send us an email. We are required to respond to your request within 30 days. In cases where data cannot be deleted for legal reasons, we will clearly explain why.

11okbaji does not retain any data longer than necessary. The retention periods for different categories of information are outlined below:

Once the retention period expires, your data is securely deleted or fully anonymized. We never hold on to information longer than necessary.

Our dedicated Data Protection team is always available for any privacy-related questions, complaints, or requests:

• Email: support@11okbaji.com
• Subject: Write "Privacy Request" in the email subject line.
• Response Time: Typically 7 business days, up to a maximum of 30 days.
• Live Chat: Click the chat button in the bottom-right corner of the site.

If you are not satisfied with our response, you have the right to file a complaint with an international data protection authority. That said, we hope any issues can be resolved through direct communication.